Terms and Condition


Batik Kultur - Gombel Lama webstore (www.gombellama-batikkultur.com) encourages you to read all Terms and Conditions before purchasing or placing your order, as these points are subjected to change without prior notice. By shopping with us, you are deemed to have acknowledged, understood, and agreed to the terms as stated below.


Accessing and Using the Site

As a condition of your access to and/or use of the Site, you warrant that:

  1. All information supplied by you on the Site is accurate, current and complete.
  2. You are 18 years of age or older in order to access and/or use the Site; and
  3. You will not copy or distribute any part of the Site in any medium without Batik Kultur’s prior written authorization.

You shall be solely responsible for your access to and/or use of the Site and its materials herein.

Where you create a user account and password, you must treat such information as confidential, and you must not disclose it to any third party. We reserve the right to disable any user account at any time, if in our opinion you have failed to comply with any of the provisions of these T&Cs.

Signing Up

For your best shopping experience, including gaining access to the latest updates and other information,  please sign up at our website. As our website member, you’ll be able to save your address, enjoy easy check out process, view your current order and track your shipping.

By signing up, you agree to provide accurate and detailed information regarding your name, email, shipping address, mobile phone number and more. Batik Kultur does not disclose your private information to third party.


Personal Data

We may collect, use and disclose personal data that you provide to us to supply the Product to you, process your payment for the Product, to send you newsletters, and other specified purposes.

Personal Data

We may collect, use and disclose personal data that you provide to us to supply the Product to you, process your payment for the Product, to send you newsletters, and other specified purposes.


Order is subject to product availability. Please note that our website system does not hold reservation in cart and customers must proceed to checkout and payment to secure your preferred items.

We reserve the right not to process your order if product is out of stock and somehow the system fails to recognize it. We will refund your payment completely.


Prices shown on our webstore are in Indonesian Rupiahs (IDR) and may change without any prior notification.

Please make your payment directly to our Bank Central Asia and Bank Mandiri accounts within 24hours of submitting your order. You will need to confirm your payment afterwards using our Payment Confirmation page. Unpaid or unconfirmed order payment will be automatically canceled when the 24hours payment window has passed. You may order again but we may not guarantee the availability of the item.

By carting out the item, it implies your intention and interest to make a purchase. Batik Kultur will reserve a slot for you. In the event of multiple unpaid or cancelled orders, your account can/may be temporarily or permanently blacklisted from future purchases.

Ready Stock Processing

We reserve the right to not process your order if we are unable to validate your payment due to reasons such as different account holder’s name or incomplete payment.

Ready Stock processing and handling can take between 24 to 72 hours. Upon verification and approval of payment, you items will be shipped out as soon as possible.

Shipping times represent the time it normally takes your package to arrive from the day we actually send it out, not from the day you submit your order. Additionally, processing & shipping times do not include non-business days (i.e., Sundays, & Indonesia’s Public Holiday).

Shipping and Delivery

The cost of delivery of your Order will be displayed to you on our Site during checkout process. After your order has been placed, processed and payment approved, your product will be shipped via JNE or POS Indonesia.

Orders are processed and dispatched from our warehouse in Semarang, Central Java to our courier within an estimated 1-2 working days. Our courier shall deliver the Product to the address specified in your Order.

Batik Kultur does not guarantee at any time a certain delivery date or time frame for delivery for any product or order. Any listed time for a shipping method is an estimate only. If delivery of your Product is delayed, we will inform you accordingly and the Product will be dispatched after it becomes available.

Batik Kultur disclaims any and all liability for any loss or damage caused to the customer in the event that the package is delayed, misplaced, lost, or damaged by the courier company. Batik Kultur is not responsible for any risks of loss after the packages have been delivered to the designated address nor any charge that may incurred due to the failure of delivery by courier.

International Orders

International Orders will be shipped out via EMS Pos Indonesia.

Batik Kultur is not responsible for any custom and tax costs that will be invoiced to you directly from the shipping company ( for International orders ). We recommend you to contact your local customs for more details.

Force Majeure

We are not responsible for losses that are not caused by our faults or indirect losses caused by force majeure. 



We try to present our products in their most accurate color, variations, pattern placement and descriptions. However, we cannot guarantee an exact match in colours and finishes and the images and information on this website should not be relied on as such. 

Color Difference

We try to present our products in their most accurate colors, but due studio lighting conditions, variances in computer screen calibration and personal color perception, actual colors may vary.  Since our products are individually dyed, please allow 5-15% variance in color shade.

We cannot guarantee that the color you see accurately portrays the true color of the product.

Human Flaws

Batik Kultur’s products are handcrafted one by one at a time. It is therefore impossible to create identical items. Every piece is a creation of artisans. There may be natural blemishes/variations that are not product flaws.

Please note that due to our 100% handcrafted production process, slight human flaws may occur such as pencil lines, uneven coloring, minor stains, frictions, etc.

Design Illustration

Final design layout on fabric may vary as compared to actual clothing product due to illustration process which relies on visual digital image for viewing purpose.

These Digital “Mock Up” Images are strictly for illustration purpose only.

Pattern Placement

Please do note that the pattern placement and variations for items might be different from sample.

This may be due to difference in width, length, or customizations on the pieces.

Product Descriptions

We try to be accurate as reasonably possible in our descriptions of products available for purchase through the Site. However, our products may vary slightly from their variation or descriptions.

Minor variations in measurement (within 3 cm) are not considered a defect. You are responsible for ensuring that your sizing measurements are accurate and suitable with the size you selected.

Content Errors

Batik Kultur tries to provide the most accurate and complete information. However, content may have errors or inaccuracies. Batik Kultur also does not promise that all functional system and aspects at our web store will be error-free and virus-free. We recommend customers to have anti-virus software updated. Some browsers may experience different errors and we try our best to fix that. Please email us to webmaster@batikkultur.com for any errors that may occur.

Content Updates

We may change any content or material on the Site at any time. Any of the content or material on the Site may be out of date at any given time, and we are under no obligation to update the Site. We shall not be liable if for any reason the Site, or any portion thereof, is unavailable at any time or for any period. We reserve the right to refuse any and all current or future access to and/or use of the Site without prior notice to you.


By accessing and using our webstore, you agree that your access to and use of this website is subject to these terms and conditions,

If we notice that you were involved in prohibited activities or violations of our Terms and Conditions, we may deny you access to this webstore on temporary or permanent basis.